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Culture Calendar UK

Last updated:  October 2026

1. Who We Are

Culture Calendar UK is a cultural storytelling and online retail business operated by Culture Calendar Ltd.

We publish cultural content and sell digital products, including downloadable guides and printable planners, as well as physical products such as journals and diaries.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, contact us or interact with our content.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Website: https://culturecalendar.co.uk/

Contact: Please use our Contact Us page to contact us about privacy or personal information.

2. The Personal Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide

We may collect personal information when you:

  • Place an order for a digital or physical product.
  • Complete a checkout form.
  • Contact us with a question or enquiry.
  • Submit a comment on an article, where comments are enabled.
  • Create an account on our website.
  • Request assistance with an order, download or product.

This information may include your name, email address, billing address, delivery address, order details, account information and the contents of your messages.

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

Payments on our website are processed through Stripe and its supported payment methods.

Depending on the payment method you choose, Stripe and the relevant payment provider may process payment information, including card details and transaction information.

We do not intend to store complete payment card details on our website. Payment information is handled through the relevant payment processing systems.

We may receive information about the transaction, such as the payment status, transaction reference and order details, to manage purchases, refunds and customer support.

For further information about how Stripe handles personal information, please see the Stripe Privacy Policy.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website services and settings in use. This may include:

  • IP address.
  • Browser type and device information.
  • Pages visited and interactions with the website.
  • Website security and diagnostic information.
  • Cookie and similar technology information.

This information may be used to maintain website security, prevent fraud, diagnose technical problems and understand website performance where applicable.

3. How We Use Your Information

We use personal information for the following purposes:

Processing orders: To accept and manage purchases, process payments, provide digital downloads, arrange physical product delivery and issue order confirmations.

Customer service: To respond to enquiries, resolve download problems, handle complaints and provide assistance with orders.

Website administration: To manage customer accounts, maintain website functionality and administer our online shop.

Security and fraud prevention: To protect our website, customers and business against fraudulent activity, spam and unauthorised access.

Legal and financial obligations: To maintain appropriate transaction records, manage accounts and meet applicable legal requirements.

Website improvement: Where applicable, to understand how visitors use our website and improve its content, usability and performance.

Marketing communications: To send newsletters or promotional communications where you have requested them or where another lawful basis permits us to do so. You can unsubscribe from marketing emails at any time.

We do not sell customers’ personal information to third parties.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we rely on the following:

  • Contract: Where information is needed to process an order, provide a product or deliver a service you have requested.
  • Legal obligation: Where we must retain or disclose information to comply with applicable law.
  • Legitimate interests: Where we have a legitimate business reason to process information, such as website security, fraud prevention, responding to enquiries or maintaining business records, provided those interests do not override your rights.
  • Consent: Where you have given consent, for example for certain marketing communications or non-essential cookies where consent is required.

Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Who We Share Information With

We share personal information only where necessary for the purposes described in this policy.

Depending on the services you use, recipients may include:

Payment providers: Stripe and the payment services used to process your transaction.

Website and hosting providers: Companies providing website hosting, maintenance, security and technical support.

Online shop services: WooCommerce and relevant website extensions used to manage orders, accounts, digital downloads and customer communications.

Delivery providers: Where physical products are dispatched, relevant suppliers, printers or delivery companies may receive the information needed to fulfil your order.

Email and communications providers: Services used to send order confirmations, respond to enquiries or deliver newsletters you have requested.

Security and spam prevention services: Services used to protect the website and manage potentially harmful or unwanted submissions.

Professional advisers and authorities: Where disclosure is necessary to comply with the law, protect our legal rights or obtain professional advice.

We do not permit service providers to use personal information for purposes unrelated to their services where they act on our behalf.

The precise providers involved depend on the services and settings currently used on our website.

6. Digital Products and Physical Orders

When you purchase a digital product, we use the necessary order and contact information to process payment, provide access to your download and assist with any access issues.

When you purchase a physical journal, diary or other product, we use the information required to process your order and arrange delivery.

Where a third-party printer, fulfilment provider or delivery company is involved, relevant order and delivery information may be shared with that provider.

We retain appropriate transaction records to manage orders, customer enquiries, refunds, disputes and legal obligations.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and reporting requirements.

Retention periods vary according to the type of information.

  • Order and financial records: Retained for the period required for accounting, tax, legal and dispute-resolution purposes.
  • Customer enquiries: Retained for as long as necessary to respond and manage any resulting issues.
  • Customer accounts: Retained while an account remains active and for any additional period required for legitimate or legal purposes.
  • Comments: Retained where necessary to operate the website, manage discussions and prevent spam, unless removal is appropriate.
  • Marketing preferences: Retained as necessary to manage subscriptions, demonstrate consent where applicable and respect unsubscribe requests.
  • Technical and security records: Retained for an appropriate period to maintain website security and investigate problems.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to any legal retention requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember shopping basket contents, maintain security and improve the browsing experience.

Some cookies are essential for the website and online shop to function. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where consent is required, non-essential cookies should not be placed on your device before you have given valid consent.

You can manage your cookie preferences through the cookie controls provided on our website, where available. You can also manage cookies through your browser settings, although blocking essential cookies may affect website functionality.

For more information about cookies, including how to manage your preferences, please consult our website’s cookie controls.

9. Comments and Spam Prevention

If comments are enabled and you leave a comment on our website, we may collect the information entered in the comment form, your IP address and browser information to help identify spam and protect the website.

An anonymised string generated from your email address may be provided to the Gravatar service to check whether you use it.

If your comment is approved, your profile image may be visible publicly alongside your comment, depending on your Gravatar settings.

You can read the Automattic Privacy Policy for further information about Gravatar.

10. Embedded Content and External Websites

Our articles or other website pages may contain embedded content, including videos, images, audio players or material from other websites.

Embedded content can behave as though you have visited the external website directly. The external provider may collect information about your visit, use cookies or similar technologies, and track your interaction according to its own privacy practices.

This may apply to third-party media players, video platforms, podcast services and other embedded content.

We recommend reviewing the privacy policies of external providers whose content you choose to access.

We are not responsible for the privacy practices of independent websites, and their policies apply to their own services.

11. International Transfers

Some of the service providers used to operate our website, process payments or provide digital services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure appropriate safeguards are in place where necessary.

Further information about relevant safeguards may be requested through our Contact Us page.

12. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include website security tools, access controls, software updates, secure payment processing and appropriate backup arrangements.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure: Request deletion of your information where the legal requirements are met.
  • Restriction: Ask us to restrict the use of your information in certain circumstances.
  • Objection: Object to processing carried out on certain lawful bases, including legitimate interests.
  • Data portability: Request certain information in a commonly used electronic format where the right applies.
  • Withdraw consent: Withdraw consent where processing relies on consent.
  • Complain: Raise a concern with the Information Commissioner’s Office

These rights are subject to applicable legal conditions and exceptions. We may need to retain certain information to meet legal obligations or establish, exercise or defend legal claims.

To exercise your rights, please contact us through our Contact Us page.

We may need to verify your identity before responding to a request.

14. Marketing Communications

If you subscribe to a newsletter or opt in to receive marketing communications, we will use your contact details to deliver the communications you have requested or otherwise lawfully agreed to receive.

You can unsubscribe using the link included in marketing emails, where available, or contact us to request removal.

Unsubscribing from marketing communications does not affect essential messages relating to orders, payments, downloads or customer service.

15. Children’s Privacy

Our website and online shop are not specifically directed at children. We do not knowingly seek to collect children’s personal information unnecessarily.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, service providers or legal requirements.

The latest version will be published on this page, together with the date it was last updated.

We encourage visitors and customers to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact Culture Calendar UK through our website:

https://culturecalendar.co.uk/

You also have the right to raise a concern with the UK’s Information Commissioner’s Office