Terms & Conditions of Sale and Website Use
Culture Calendar Limited
Last updated: October 2026
1. About These Terms
These Terms & Conditions apply to your use of the Culture Calendar Limited website and to purchases made through our online shop.
Culture Calendar Limited provides cultural content, articles, reviews and creative material, and sells digital products, including downloadable guides and printable planners, alongside physical products such as journals and diaries.
By using our website or placing an order, you agree to comply with these terms where applicable.
Nothing in these terms affects your statutory rights as a consumer.
2. Website Content and Intellectual Property
Unless otherwise stated, the content published on Culture Calendar Limited, including written articles, reviews, photographs, graphics, designs, downloadable guides, planners and other original materials, is owned by or licensed to Culture Calendar Limited.
You may access and use website content for personal, non-commercial purposes, subject to any specific licence or conditions stated for the material.
You must not reproduce, republish, distribute, sell, commercially exploit or adapt our original content without prior written permission, except where permitted by law.
Purchasing a digital product grants you a personal-use licence unless the product description expressly states otherwise. It does not transfer copyright or ownership of the underlying intellectual property.
If you wish to discuss permission to reproduce or use our content, please contact us through our Contact Us page.
3. Products and Descriptions
We aim to ensure that product descriptions, photographs, prices and other information are accurate and up to date.
Digital products may include downloadable guides, printable planners and other electronic resources.
Physical products may include printed journals, diaries and other lifestyle products.
Please read the relevant product description before ordering, including information about format, dimensions, contents, compatibility and delivery where applicable.
Product images are provided for illustrative purposes. Minor variations in colour or appearance may occur due to screen settings or differences in printing and production, provided the product otherwise conforms to its description.
If a product is materially different from its description, your statutory rights remain unaffected.
4. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected product.
An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.
We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, a pricing or listing error, or the unavailability of a product.
If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.
Please ensure that your contact, billing and delivery details are accurate when placing an order.
5. Prices and Payments
All prices are displayed on the relevant product pages at the time of purchase.
Prices and product availability may change. Any change will not retrospectively alter an order that has already been accepted, except where permitted by law or agreed with the customer.
Payment must be completed through the payment methods offered at checkout.
Payments may be processed by Stripe and its supported payment services. Your order will be processed once the required payment has been authorised and any necessary checks have been completed.
We do not knowingly collect or store complete payment card details directly through our website.
6. Digital Products and Downloads
Digital products are supplied electronically. Depending on the product, access may be provided through a download link, customer account or order confirmation.
Customers are responsible for checking the product description and ensuring that they have a suitable device, software and facilities to access and use the download.
Please contact us if you experience difficulty accessing a purchased product.
Digital Cancellations and Refunds
We understand that digital products are supplied differently from physical goods.
Where you expressly consent to immediate supply of a digital product and acknowledge that you will lose your statutory cancellation right once supply begins, that right will end when supply begins in accordance with applicable consumer law.
Where the required consent and acknowledgement have not been obtained, statutory cancellation rights may continue to apply.
We do not offer discretionary refunds simply because a customer changes their mind about a digital product after the applicable cancellation right has lawfully ended.
However, nothing in this policy excludes or restricts your statutory rights where digital content is faulty, does not conform to its description, is inaccessible due to a problem for which we are responsible, or otherwise fails to meet applicable legal requirements.
Where a digital product does not conform to the contract, we will provide an appropriate remedy in accordance with applicable law.
7. Physical Products, Journals and Diaries
Physical products are supplied to the delivery address provided at checkout.
Delivery estimates, charges and any relevant product-specific information will be displayed during the ordering process where applicable.
Customers should ensure that their delivery details are correct. Please contact us promptly if you identify an error.
Cancellation and Returns
For most online purchases of physical goods, consumers have a statutory right to cancel within 5 days of receiving the goods, followed by a further 7 days to return them.
Exceptions may apply to certain goods, including products made to the customer’s specifications or clearly personalised products.
Where a cancellation is valid, refunds and return arrangements will be handled in accordance with applicable consumer law and the Returns, Refunds & Cancellations Policy published on our website.
Unless otherwise required by law, customers may be responsible for the direct cost of returning goods where they were informed of this before purchase.
Damaged, Faulty or Incorrect Products
If a journal, diary or other physical product arrives damaged, faulty or different from what you ordered, please contact us with your order number and details of the problem.
We will investigate and provide an appropriate remedy in accordance with your statutory rights.
Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
8. Digital and Physical Product Fulfilment
Digital products may be supplied automatically after successful payment.
Physical products may be dispatched by Culture Calendar UK or, where applicable, by a third-party printer, manufacturer or fulfilment provider.
We aim to meet any delivery estimates provided but cannot guarantee delivery dates unless expressly agreed.
If a significant delay or an issue affecting fulfilment arises, we will take reasonable steps to communicate with the customer and address the matter in accordance with applicable law.
9. Acceptable Website Use
You agree not to use our website for unlawful purposes, attempt to gain unauthorised access to our systems, interfere with website security or knowingly introduce malicious software.
We may restrict access where reasonably necessary to protect the website, our customers or our business.
Nothing in this section prevents lawful use of the website or the exercise of your legal rights.
10. External Links and Third-Party Services
Our website may contain links to external websites, media platforms, payment providers and other third-party services.
These links are provided for convenience or informational purposes. Third-party websites operate under their own terms and privacy policies.
We are not responsible for the content or privacy practices of independent websites, but nothing in these terms excludes liability where we are legally responsible.
11. Website Availability and Accuracy
We aim to keep our website accessible and its content accurate. However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.
We may update, amend or remove website content and products as our business develops.
We take reasonable care when publishing information but cannot guarantee that every item of general information will remain current in all circumstances.
Nothing in this section removes any obligation to provide products as described or excludes liability that cannot lawfully be excluded.
12. Liability and Consumer Rights
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these terms do not limit your statutory rights in relation to faulty goods, faulty digital content, misdescribed products or other rights that cannot lawfully be excluded.
Subject to those rights and legal restrictions, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, or for losses arising from use of our website for purposes unrelated to its intended use.
Where you purchase as a consumer, these terms do not affect any rights or remedies available to you under applicable consumer protection legislation.
13. Events Outside Our Reasonable Control
We will not be responsible for a failure or delay caused by circumstances outside our reasonable control, such as significant interruptions to internet services, delivery networks, utilities or essential third-party systems.
Where such circumstances affect an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.
This provision does not remove any refund, cancellation or other rights that consumers have under applicable law.
14. Privacy and Data Protection
Personal information collected through our website and online shop is handled in accordance with our Privacy Policy.
Please read the Privacy Policy for information about how we collect, use, retain and protect personal information and how you can exercise your data protection rights.
15. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our products, website, business practices or legal requirements.
The latest version will be published on this page with its revision date.
Changes will not retrospectively alter an existing contract unless permitted by law or agreed with the customer.
16. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.
Any dispute will be handled by the courts with appropriate jurisdiction, without affecting any consumer rights to bring proceedings in another court where the law permits.
17. Contact Us
If you have a question about these Terms & Conditions, please contact us here.
For returns, cancellations and refund enquiries, please also refer to our Returns, Refunds & Cancellations Policy.